Frequently Asked Questions

We work with verified B2B buyers only: licensed clinics, distributors, hospitals, and professional medical or aesthetic businesses. We do not sell to private individuals or unlicensed parties.

Visit our For Manufacturers page at idunnmedical.com/for-manufacturers or email purchasing@idunnmedical.com. We evaluate MDR-ready portfolios for wholesale supply, cold-chain handling, documentation readiness, and B2B marketing support.

Parallel import means authentic products are purchased through legitimate supply channels and resold by an independent wholesaler rather than directly by the brand owner. In the EU, parallel trade may be lawful when product authenticity, documentation, labeling, and market-specific requirements are respected. Buyers remain responsible for checking whether parallel-imported products may be imported, marketed, stored, resold, or used in their destination country.

We distribute genuine CE-marked products compliant with EU MDR 2017/745 where applicable. Each order can include available product documentation such as Certificate of Analysis (CoA), batch and expiry tracking, Declaration of Conformity, and IFU where applicable.

Yes. Batch numbers and expiry dates are recorded for applicable products during order preparation. If a product has a shorter remaining shelf life than expected, confirmation is handled before dispatch according to the order terms.

Complete the registration form with your company or professional credentials. Our team verifies your B2B or medical status within 1-2 business days. Once approved, you receive portal access and wholesale pricing.

Orders can be prepared for courier shipment from Warsaw where the buyer can lawfully import the products into the destination country. The buyer acts as importer of record and is responsible for local regulations, duties, taxes, customs clearance, and any required EORI or importer registration. Prices are quoted net, ex-warehouse (EXW).

The buyer is the importer of record unless a written order confirmation states otherwise. This means the buyer is responsible for checking that the products may be imported, marketed, stored, resold, or used in the destination country, and for arranging any local licenses, notifications, EORI or importer registration, duties, taxes, and customs clearance.

For cross-border orders, the buyer may need a valid EORI number, importer registration, and VAT details that can be checked through VIES where applicable. If VAT details are missing or invalid, additional registration or exporter/importer checks may be required before shipment. Import duties, customs fees, taxes, brokerage charges, and destination-country compliance costs are the buyer's responsibility.

We accept EUR and USD. Payment is required before shipment. Long-term partners may qualify for improved terms over time.

Minimum order terms are available on request after B2B registration and account verification. Create an account or contact our sales team for wholesale pricing and order conditions.

We ship from Warsaw within 24-48 hours for in-stock items. Delivery timelines depend on destination, carrier availability, customs clearance, and cold-chain requirements. Temperature-sensitive products travel on cold-chain routes where available. Every shipment is tracked.

Contact us by email or WhatsApp during office hours (Mon-Fri, 09:00-17:00 CET). Target response time is one business day.